The Cost of Resisting Change (Part 2)

Kathy Douglas RN, MPH-HA

Stressed NurseIn our last post The Cost of Resisting Change is Going Up we promised to share some examples and offer suggestions for simple changes that can help build and maintain an engaged and committed workforce. While this is a complex topic that has many aspects and influences, it seems fitting to begin with this very fundamental fact – people want to be happy. The cost of unhappy staff can be easily seen in turnover costs and sick call abuse. It is harder to see, but can also be influential in quality issues, inefficiencies, difficult team dynamics, negative patient experiences, effectiveness of care delivered, and patient/staff satisfaction scores, all of which have both quality and financial implications.

Raising the topic of happiness may seem a bit silly to some, but this is serious stuff and there is mounting evidence to prove it. Back in 2012 the Cover of the Harvard Business review had the iconic 60’s big yellow smiley face on the cover with the title: The Value of Happiness. The entire issue was devoted to the business case for happiness and it’s impact on engagement, productivity, loyalty, quality of work and overall performance. At the same time researchers in the healthcare arena were developing their own business case for caring. Since that time there has been much progress in collecting evidence and fueling an expanding awareness of the importance of, as well as the bottom-line impact of, a motivated and engaged staff. [Continue reading]

The Cost of Resisting Change is Going Up

Evidence that change is getting our attention was visible in a surprising way, at this years Magnet conference in Houston, with the increased number of vendors offing age defying products. Nurses were lined up to try out new, and by the way … [Continue reading]

Fill More Open Shifts with Staff Engagement


Key to filling more open shifts is creating an environment where scheduling becomes a collaborative process between managers and staff, one in which staff are empowered to be active participants in scheduling. … [Continue reading]

Your Scheduler can be a Powerful Communication Tool During Disasters

Nurse phone

The recent series of disasters is an important reminder that we need to be prepared at all times. Our hearts and support go out to so many who continue to face the devastation left behind, our gratitude for the countless acts of heroism and selfless … [Continue reading]

The Truth About Mobile Apps – Don’t Be Surprised. Be Informed

Millenial with mobile

Just because someone says they have a Mobile App, it does not necessarily mean they have a Mobile App that will perform the way you would expect it to. That is because all Apps are not the same.  Being informed on Mobile Apps can mean the difference … [Continue reading]

Adjusting to Tech Savvy Millennials in the Healthcare Workforce

Millenial Healthcare Workers

Even though we have a multi-generational workforce and all the complexities that entails, paying attention to millennials is something that cannot be avoided. It has been estimated that in the next 10 years they will be 75% of the workforce. There … [Continue reading]

“Shout Outs” Help Incorporate Recognition into Daily Routine

Shout outs

It only takes a moment to let someone know you appreciate them. The impact of recognition can have lasting positive effects on the attitude and motivation of staff while strengthening manager staff relationships. The importance of recognition is well … [Continue reading]

ABILITY® Network Strengthens ShiftHound Workforce Management Capabilities with addition of NOW Screen

Now at home

Powerful widget-based tool provides need-to-know information at a glance ABILITY Network, a leading information technology company, today announced the addition of a “NOW” screen to its ShiftHound cloud-based scheduling software, simplifying even … [Continue reading]

ABILITY® Network Strengthens ShiftHound Workforce Management Mobile Capabilities

ShiftHound Mobile

ABILITY Network today announced enhanced mobile capabilities available via its ShiftHound Workforce Management application, continuing its focus on creating leading mobile capabilities within its workforce management solutions. “Mobile can’t be an … [Continue reading]

ABILITY Network Adds ShiftHound Physician Scheduling to Its Suite of Cloud-Based Scheduling Applications


ABILITY® Network, a leading information technology company, today announced the addition of Physician Scheduling to its ShiftHound suite of cloud-based workforce management products. The new application provides an interface and workflow designed … [Continue reading]