“Shout Outs” Help Incorporate Recognition into Daily Routine

Shout outsIt only takes a moment to let someone know you appreciate them. The impact of recognition can have lasting positive effects on the attitude and motivation of staff while strengthening manager staff relationships. The importance of recognition is well documented. It’s significance is highlighted by being one of the six standards of Healthy Work Environments defined by AACN wherein they describe Meaningful Recognition as “authentic acknowledgement of the value each person brings to the work of the organization.”

In the busy world of care delivery, noticing opportunities for recognition can be difficult. While big events worthy of recognition may be more visible and attended to, every day moments that are worthy of recognition often go unnoticed. This was top of mind when the ShiftHound team was designing the newly released NOW screen. The NOW screen is a place managers constantly refer to. At a glance they can see the current state of staffing in any given moment and take action should staffing adjustments be needed. Strategically placed on this important screen real estate is an area called “Shout Outs” that brings constant attention to opportunities for recognition

Empowered with Shout Outs, managers can easily see when someone picked up an extra shift or worked a double to cover for a sick staff member in the last 24 hrs. They can see if today is someone’s work anniversary. With opportunities for recognition being highly visible, it can happen more often. Letting people know you appreciate them and that they made a difference is now easier with Shout Outs.


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About ABILITY® Network, Inc.

ABILITY Network is a leading information technology company helping providers and payers simplify the administrative and clinical complexities of healthcare through innovative applications and data analytics. ABILITY is headquartered in Minneapolis with principal offices in Boston and Tampa.

ShiftHound, which was acquired by ABILITY Network in April 2017, is the leader in cloud-based Workforce Management solutions, including Attendance, Credentials Tracking, Staff Scheduling and Open Shift Management. Organizations in any business vertical with shift-based staffing needs use ShiftHound to improve scheduling effectiveness and operational efficiency while maximizing workforce utilization, assuring compliance with policies and/or labor contracts, addressing open shifts and better managing labor costs such as overtime and contract labor utilization.

About Kathy Douglas
Kathy is a healthcare executive and filmmaker. She has been on the executive team of several start-up companies bring cutting edge technology solutions to the healthcare industry for over 20 years. She has published extensively on the topic of healthcare staffing and the healthcare workforce. She holds a masters degree from the University of San Francisco and is a graduate of Stanford Business School’s Executive Program.

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