The Truth About Mobile Apps – Don’t Be Surprised. Be Informed

Millenial with mobileJust because someone says they have a Mobile App, it does not necessarily mean they have a Mobile App that will perform the way you would expect it to. That is because all Apps are not the same.  Being informed on Mobile Apps can mean the difference between you buying something that causes frustration for tech savvy millennials or poor user adoption for less tech sophisticated users, and investing in something that improves user experience, supports strong user adoption, and streamlines operations.

At the most fundamental level is the difference between a Mobile App that has been built with modern tools and architectures that are able to leverage features that are inherent (native) to mobile devices and ones that are simply a wrapper around someone’s older architecture and unable to access native functions. Both are Apps, both are in the App stores, however…. well let’s break it down by an example, with something as simple as logging-on to the application.

When you use an App that is built on a modern multi-tenet architecture, making use of the authentication layers within the mobile device itself, you can seamlessly interact with the App. This means you are free at any time to glance at your schedule or send in PTO requests or search for open shifts. Not so with the wrapper approach. Because they do not have an architecture that supports using native authentication, every time you want to do anything on the App, you will be required to enter your account and then log-in with a username and password. Just picture having to enter account information and a user name and password every time you want to see your schedule.

Another example is intelligent notifications. Say you got a notification that an open shift is available. With the multi-tenet/native app approach you can click on the notification and go directly to the screen that allows you to view and request that specific shift. On the other hand, with the wrapper approach, once you get the notification, you must then log-on, then navigate to the screen for open shifts, then find the shift that was referred to in the announcement.

With just these two examples, it is pretty easy to see how important it is to understand about Mobile Apps before you make a decision on what products to invest in.  Usability is key to user adoption and maximizing the benefits of scheduling automation. Choose products that will optimize performance and drive user experiences that get you what you need. Don’t be surprised or disappointed, be informed.

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About ABILITY® Network, Inc.
ABILITY Network is a leading information technology company helping providers and payers simplify the administrative and clinical complexities of healthcare through innovative applications and data analytics. ABILITY is headquartered in Minneapolis with principal offices in Boston and Tampa.

ShiftHound, which was acquired by ABILITY Network in April 2017, is the leader in cloud-based Workforce Management solutions, including Attendance, Credentials Tracking, Staff Scheduling and Open Shift Management. Organizations in any business vertical with shift-based staffing needs use ShiftHound to improve scheduling effectiveness and operational efficiency while maximizing workforce utilization, assuring compliance with policies and/or labor contracts, addressing open shifts and better managing labor costs such as overtime and contract labor utilization.

About Kathy Douglas
Kathy is a healthcare executive and filmmaker. She has been on the executive team of several start-up companies bring cutting edge technology solutions to the healthcare industry for over 20 years. She has published extensively on the topic of healthcare staffing and the healthcare workforce. She holds a masters degree from the University of San Francisco and is a graduate of Stanford Business School’s Executive Program.

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